Privacy Policy

Data Controller

Simplora B.V. is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us when using our services, visiting our website, or contacting us. We collect this information to provide you with personalized fitness services and improve your experience.

Information You Provide

• Contact information (name, email address, phone number, address)
• Health and fitness information (medical history, fitness goals, physical limitations)
• Payment information (billing address, payment method details)
• Communication data (messages, feedback, support requests)
• Account information (username, password, preferences)

Information Collected Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Location data (if you enable location services)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To provide our personal training services and fulfill our contractual obligations
• Consent: For marketing communications and non-essential cookies (where required)
• Legitimate Interest: To improve our services, website functionality, and business operations
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We explain how we use your information to provide and improve our personal training services. The use of your data is essential for delivering personalized fitness programs and maintaining our client relationships.

Service Delivery

• Create and manage your training programs
• Provide personalized fitness and nutrition guidance
• Schedule and manage training sessions
• Track your progress and adjust programs accordingly
• Process payments and manage billing

Communication

• Respond to your inquiries and support requests
• Send appointment reminders and service updates
• Provide health and fitness tips (with your consent)
• Send marketing communications (with your consent)

Business Operations

• Improve our services and develop new programs
• Analyze website usage and optimize user experience
• Ensure security and prevent fraud
• Comply with legal and regulatory requirements

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (payment processors, email services, website hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• With Your Consent: Any other sharing with your explicit permission

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention periods include:

• Client Records: 7 years after the end of our service relationship (for legal and tax purposes)
• Health Information: 10 years or as required by healthcare regulations
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default)
• Financial Records: 7 years as required by Dutch law

After these periods, we will securely delete or anonymize your personal data unless we are legally required to retain it longer.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@simplora.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Access controls and staff training
• Secure backup and recovery procedures

Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our cookie usage, please see our Cookie Policy.

International Transfers

We primarily process your data within the European Union. If we need to transfer your data outside the EU, we will ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Your explicit consent

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have an account with us)
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us using the information below. We are committed to resolving any concerns you may have about your privacy.